FAQ
Questions we get before the first meeting.
If yours is not here, ask it directly. We would rather answer it now than have it become a surprise later.
Do you support HIPAA-regulated environments?
Yes. We can support the technical controls used in healthcare environments, including endpoint protection, access, email security, backups, and network configuration. Your legal or compliance advisor handles policy and interpretation; we handle the technology work that supports it.
What size organizations do you work with?
Usually small to mid-sized offices, from a handful of users to businesses with multiple locations. We look at the people, devices, and sites you actually have instead of forcing every client into the same package.
Do you provide project-based work?
Yes. Alongside ongoing managed services, we handle projects such as office moves, network refreshes, and cloud migrations. Project engagements are scoped and quoted separately, so you see the cost before work begins.
How quickly do you respond?
Response and resolution targets are written into your agreement, so there is no ambiguity about what you have paid for. Critical issues, anything stopping the office from seeing patients or dispatching crews, go to the front of the queue.
Do you come onsite, or is this all remote?
Both. Most issues resolve remotely, which is faster for everyone. When a problem needs hands on the hardware, or a project needs someone in the building, a technician drives out. We are local to Tampa Bay, so that is a drive and not a flight.